Waterford News

Transforming Customer Experience in Waterford

Date: Thursday, 2nd November

Time: 3.00pm-6.00pm

Venue: Large Room, City Hall

Cost: Free of charge
 
Bookings: email This email address is being protected from spambots. You need JavaScript enabled to view it.

Waterford City & County Council have invited Alf Dunbar, top performance coach within the customer service and leadership industry today, to give a free masterclass to business owners and champions.

During the masterclass, guests will also get a sneak preview of the new ‘Customer Service Passport’, which is designed to encourage staff to get out and about and explore all that Waterford has to offer with their family for free.

Alf Dunbar

Emphasising the importance of delivering top class customer service in Waterford, Michael Walsh, Chief Executive of Waterford City & County Council, said: “It is great to see key stakeholders in Waterford collaborating on an initiative like this. Who better to promote Waterford than our own people and we encourage all businesses to get on board and support the programme. Not alone is there a learning element to this, but it’s a wonderful opportunity for people to get out there with their families to become Ambassadors and renew their sense of pride in Waterford has to offer.”

Alf Dunbar

Originally from Aberdeen in Scotland, Alf is the creator and founder of the highly successful customer service coaching program “You Are The Difference”, which is currently being used by a wide range of retail and business organisations around the world.

With over 10 years practical retail experience and 17 years as a top performance coach he has personally coached thousands of people from a wide variety of retailing and service backgrounds helping them to achieve exceptional results.

 

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