Waterford Home Rentals is a rapidly growing company that manage a large portfolio of properties in Waterford City and the surrounding areas. Their success can be attributed to the very high levels of customer service they offer their clients and also their in-depth knowledge of the property sector. The business is client focused and aims to achieve best client practices throughout all their dealings.
This is what led them to Radius Telecom.
With 20 years’ experience installing Office Phone Systems Radius Telecom supply, install and manage the full range of conventional and Cloud Telephone Systems to companies throughout Ireland. From Simple two user systems to complex multi-site VoIP systems with smartphone integration. Radius has the proven expertise and skills to deliver the complete Unified Communications solution.
Waterford Home Rentals needed a premier cloud telephony system to meet their expanding needs, enhance customer service and increase efficiency
With offices in several locations, Waterford home Rentals required a telephony solution that would support business growth and facilitate better control of this resource. Allied to that was a strategic business requirement to have one unified system, implemented and supported by a single vendor. Some of the key functional requirements of this system were as follows:
- Support new office expansion
- Unify communications
- Improved efficiency
- The need to be cost effective
- One provider
‘One cloud telephony solution to deliver the required results & more’
After consultation, Radius Telecom developed a tailor-made solution to meet the needs of Waterford Home Rentals. They are now serviced by a communications solution that gives them access to a host of enterprise class functionality, which will assist them in the expansion of the business. Having the following features available to their business has streamlined the entire communications process for Waterford Home Rentals and consequently for their clients.
- A single communications hub: Attending to all incoming calls and routing those calls to the correct department no matter where they’re located or what device they’re using.
- Customisable auto attendant: Calls are answered 24/7 by the system which has led to improved customer service and increased efficiency.
- Voicemail to email: The Radius Voicemail to email solution means Waterford Home Rentals staff can now have their voicemail messages emailed to them automatically, these messages can then be easily checked on a smartphone thus allowing for real-time access to Voicemail regardless of location.
- Low capital costs, low operational costs and low call costs: Cloud based software removes the need for multiple on premise PBX systems, removes 3rd party maintenance and support contracts and eliminate the requirement for line rentals.
“Having Radius Telecom completely handle our telephone communication needs is like having a dedicated telecom person on staff,” said Amy, Owner of Waterford Home Rentals. “The system is flexible, allowing us to add numbers and agent extensions in no time, while also proving to be cost effective.”
As a business that is focused on client satisfaction, it is fundamental that Waterford Home Rental’s internal operations run smoothly as the customer experience. Radius Telecom made sure of this.
When asked about the system Sean Dowling (Sales Manager) at Radius Telecom said “Today the best way for a business to future proof their telephony needs is to move to the cloud where functionality and resources are more affordable and accessible.”
For more information on a Cloud System for your business contact Radius Telecom on 1890 592500.